Consumer terms and conditions Please read these terms
and conditions carefully before placing your order and retain a copy of these
terms and conditions and your order for future reference.
Definitions In these terms and conditions: we, us and
our refer to SMP (Parts Center België bvba ,Starrenhoflaan 23²,2950
Kapellen Belgium ) you and your refer to the purchaser of any goods from us
contract means the contract between you and us for the sale by us to you of
goods. Goods means any goods or services you order from us order means an
order placed by you with us for the purchase of goods by clicking "place
order" on the checkout page consumer means any natural person who, when
placing an order with us, is acting for purposes which are outside his or
her trade, business or profession checkout page means the page on our website
entitled "checkout" which gives details of the goods, delivery address
and options, payment method and a "place order" icon website means
our website at www.suzukimotorcycleparts.eu
When the contract is created No contract exists between
you and us until we notify you that we have accepted your order and delivered
the goods. We are not obliged to accept your order.
Description and price of the goods We make every effort
to ensure that prices and descriptions of goods shown on our website are accurate
at the time you place your order. The price of the goods will be as shown
on the checkout page of our website when you placed your order. We will charge
you this amount. You must also pay a delivery charge for the goods as indicated
on our website at the checkout page. In the unlikely event that the price
shown on the checkout page is wrong, and we discover this before accepting
your order, we are not required to sell the goods to you at the price shown.
We always try and ensure that the prices of goods shown on our website are
accurate, but occasionally genuine errors may occur. If we discover an error
in the price of the goods that you have ordered we will let you know as soon
as possible and give you the option of reconfirming your order at the correct
price or cancelling it. If you cancel your order and you have already paid
for the goods, then you will receive a full refund.
Delivery We will deliver the goods that you order to the
delivery address you give when you place your order. Deliveries to PO boxes
or packet stations aren’t possible. Once we accept your order, we will
endeavor to deliver the goods within the delivery period that applies to the
option you have chosen. If we do not come to the delivery address within the
applicable delivery period and you have given us the correct full delivery
address then you may apply for a refund of the delivery charge. If there is
no one available to accept the delivery when our courier arrives, the courier
will keep the goods for up to two days and you can arrange for a new delivery
date. After two days we may treat the order as cancelled by you. In this case
we will refund the price of the goods, but we shall be entitled to keep the
amount you paid for delivery. If you give us an incorrect or incomplete delivery
address and as a result we try but are not able to make the delivery, we may
treat the order as cancelled by you. In this case we will refund the price
of the goods, but we shall be entitled to keep the amount you paid for delivery.
If some of the goods you ordered are not available we may deliver part of
your order. We will deliver the rest of the order as soon as possible afterwards.
For articles listed as backorder that exceed a delivery term of 30 days the
consumer may withdraw from the contract. In that case of contract withdrawal,
SMP will refund the consumer over payment, at the latest within 14 days. SMP
will inform the consumer by email of any delays.
Faulty goods In these terms and conditions, faulty goods
means any goods we supply to you that do not conform to the contract. Faulty
goods does not include any goods that are faulty due to fair wear and tear,
wilful damage, accident, negligence by you or any third party, use otherwise
than in accordance with their intended use, failure to follow the manufacturer's
or our instructions, or any alteration or repair carried out without the prior
approval of us or the manufacturer. You should notify us as soon as possible
if you discover that any goods are faulty goods. Our website gives details
of how to notify us of any faulty goods and how to arrange for the problem
to be resolved. We strongly recommend that you use our on-line returns tool
(see our website for details). If you return goods because you think they
are faulty goods, we may charge you the cost of all transport and our actual
costs and expenses in the event that the goods are not in fact faulty goods.
Returning goods – general When you return goods
(by using the return form, see REFUNDS & RETURNS) to us for any reason
,you must ensure that they are properly and securely packaged and labelled
with our address; you are always responsible for any damage in transit that
is due to incorrect or inadequate packaging by you; and you are responsible
for any damage or loss in transit where you arrange the transport.
Force majeure We shall not be liable for any failure to
perform, or delay in performing, any of our obligations under the contract
if and to the extent that the failure or delay is caused by circumstances
beyond our control.
Limitation of liability We shall not be liable to you
for any loss or damage: •where there is no breach of a legal duty owed
to you by us or by our employees or agents; •where such loss or damage
is not reasonably foreseeable to us when we accept your order; or •to
the extent that any increase in loss or damage results from breach by you
of any term of the contract. Our maximum liability to you under the contract
shall be 20% the value of the goods that you ordered. Nothing in these terms
and conditions excludes or limits our liability for death or personal injury
caused by our negligence or fraudulent misrepresentation or for any other
liability that we are not permitted by law to exclude or (as the case may
be) limit. These terms and conditions do not affect your statutory rights.
Images of goods on our website are for illustrative purposes only and may
differ slightly from the actual goods. The above terms and conditions and
the contract are subject to
Price Labeling (VAT) The prices listed on SMP site are
euro prices (included the Belgian VAT (21%). The prices do not include the
shipping costs. The VAT and shipping costs are mentioned separately on the
invoice. Deliveries outside Europe are VAT free .